Last Updated on: 13-Oct-2025
[This document is an electronic record in terms of the Information Technology Act, 2000 ("IT Act, 2000") and rules made thereunder and governs the access to or usage of the website www.paggnation.com. This electronic record is generated by a computer system and does not require any physical or digital signatures in terms of Section 4 of the IT Act, 2000, and is recognised as a legally binding contract under the Indian Contract Act, 1872.]
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE WEBSITE OR PURCHASING ANY PRODUCT THROUGH IT. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS OR POLICIES REFERENCED HEREIN, PLEASE DO NOT USE OR ACCESS THE WEBSITE. BY ACCESSING, BROWSING, REGISTERING ON, OR USING THE WEBSITE IN ANY MANNER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL APPLICABLE POLICIES, AS MAY BE UPDATED FROM TIME TO TIME.
- GENERAL
These Terms and Conditions ("Terms", "Terms of Use" or "User Agreement") govern your access to and use of the website www.paggnation.com, including all webpages, features, tools, services, and applications provided thereunder (collectively, the "Website" or "Site"). These Terms incorporate by reference our Privacy Policy, Returns & Refunds Policy, Grievance Redressal Policy, and any other policies displayed on the Website.
The Website is owned and operated by Turnhill Ventures Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at SCO-15 (FF), MCC Avenue, Aerocity, Mohali, India ("Company", "we", "us", or "our"). Any reference to the Website includes any successor, replacement, mobile application, or updated version thereof. The Website allows users to browse, select, and purchase apparel, accessories, and related products ("Products").
For the purpose of these Terms, "You", "Your", or "User" means any natural or legal person who accesses, browses, registers, or transacts on the Website, whether registered or not, and shall include legal heirs, successors, and permitted assigns.
These Terms become effective upon your acceptance, which occurs when you: (i) register on the Website, (ii) place an order as a guest or registered user, or (iii) otherwise access or use the Website. Continued use of the Website constitutes acceptance of any updated Terms.
We may amend these Terms at any time by posting a revised version on the Website. Continued use after such updates implies acceptance of the revised Terms.
The Website may integrate third-party services such as payment gateways and logistics partners. Use of such services is subject to their respective terms and privacy policies. We do not control or assume responsibility for third-party services and shall not be liable for any loss arising from their acts or omissions.
- CONSENT TO RECEIVE COMMUNICATIONS
By registering or placing an order, you consent to receive transactional, administrative, and promotional communications from us via email, SMS, WhatsApp, or calls. You may opt out of promotional communications at any time using the unsubscribe option. Transactional communications are mandatory. - ELIGIBILITY AND ACCOUNT CREATION
You must be at least 18 years of age and competent to contract under Indian law to use the Website. Minors may transact only through a parent or legal guardian.
To access certain features, you may be required to create an account. You agree to provide accurate and complete information and to maintain the confidentiality of your account credentials. You are responsible for all activities conducted through your account.
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
- USER INFORMATION AND CONDUCT
You are solely responsible for any information or content you submit on the Website. You agree not to upload or share any content that is unlawful, offensive, misleading, infringing, harmful, or violates applicable laws.
We reserve the right to remove any content and suspend or terminate access for violations.
- EQUIPMENT
You are responsible for maintaining the devices and internet connection required to access the Website. We are not liable for any damage to your equipment. - PRODUCT DISPLAY AND COLOURS
We attempt to display product colours accurately; however, variations may occur due to screen differences and technical limitations. Such variations shall not be considered defects. - ELECTRONIC COMMUNICATIONS
You consent to receive communications electronically. Notices sent to your registered email or phone number shall be deemed valid. - LIMITED LICENSE
We grant you a limited, revocable, non-transferable license to access the Website for personal use only. Any unauthorized use may result in termination. - PRICING
Prices and availability are subject to change without notice. Errors may occur, and we reserve the right to cancel or modify orders affected by pricing or listing errors. - CANCELLATION BY US
We reserve the right to cancel orders for reasons including stock unavailability, pricing errors, or suspected fraud. Refunds will be processed to the original payment method where applicable. - CANCELLATION BY USER
Cancellation requests are accepted within 24 hours of order placement, subject to order processing status. Orders already shipped cannot be cancelled and may be returned as per policy. - FRAUDULENT TRANSACTIONS
We reserve the right to suspend accounts and cancel orders in case of suspected fraudulent activity, without liability. - RETURNS, REFUNDS, AND EXCHANGES
All returns, refunds, and exchanges are governed by our Returns & Refunds Policy available on the Website. - PAYMENTS
You confirm that payment instruments used are lawfully owned by you. Payments are processed through third-party gateways, and we are not liable for unauthorized transactions due to user negligence. - DISCLAIMERS
The Website and Products are provided on an "as is" and "as available" basis. We disclaim all warranties to the fullest extent permitted by law. - LIMITATION OF LIABILITY
Our total liability shall not exceed the amount paid by you for the Product giving rise to the claim. - INDEMNITY
You agree to indemnify and hold harmless the Company from any claims arising from your breach of these Terms. - TAXES
Prices include applicable GST unless stated otherwise. Tax rates depend on the shipping destination. - SHIPPING AND DELIVERY
Delivery timelines are indicative and may vary due to external factors. Responsibility for Products transfers upon delivery confirmation. - INTELLECTUAL PROPERTY
All content, trademarks, and logos on the Website are owned by or licensed to the Company and may not be used without permission. - TERMINATION
We may suspend or terminate access for violations. Certain obligations shall survive termination. - DISPUTE RESOLUTION
Any disputes shall be resolved through arbitration in New Delhi under the Arbitration and Conciliation Act, 1996. These Terms are governed by Indian law. - PRIVACY POLICY
Your use of the Website is subject to our Privacy Policy. - GRIEVANCE OFFICER
For queries or complaints, contact:
Email: paggnation@gmail.com
Phone: +91 73700 00088 | +91 78900 00088
Grievance Officer:
Neelansh Singh
Founder – Pagg Nation
Turnhill Ventures Private Limited
SCO-15 (FF), MCC Avenue, Aerocity, Mohali
Email: paggnation@gmail.com
Business Hours: Mon–Fri, 11:00 AM – 6:00 PM IST
