Pagg Nation is committed to protecting the privacy and security of your personal information (“Personal Information”). This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or make use of our website www.paggnation.com, including its sub-domains and microsites (collectively referred to as the “Website”), whether as a guest or a registered user.
The Website is owned and operated by Turnhill Ventures Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at SCO-15 (FF), MCC Avenue, Aerocity, Mohali, India (hereinafter referred to as “Company”, “we”, “us” or “our”).
For the purpose of this Privacy Policy, “You”, “Your” or “User” refers to any individual or legal entity that accesses, browses, registers, or transacts on the Website.
By accessing or using the Website, you agree to be bound by the terms of this Privacy Policy and the Terms of Use. If you do not agree, please do not use the Website. Your continued use of the Website signifies your consent to the collection, use, and disclosure of your Personal Information in accordance with this Policy.
This Privacy Policy may be updated from time to time without prior notice. Users are advised to review this Policy periodically. The current version will always apply to the information we have about you.
COLLECTION OF INFORMATION
You may browse the Website without revealing your identity. However, we collect Personal Information when you voluntarily provide it, including but not limited to when you:
- Create an account
- Place an order or complete a transaction
- Contact us via email, phone, or website forms
- Participate in promotions, surveys, or campaigns
Personal Information collected may include your name, email address, phone number, billing and shipping address, payment details, and order history.
We may also collect information automatically, including browser type, IP address, device details, operating system, language preferences, pages visited, and usage patterns.
We do not knowingly collect Personal Information from individuals under the age of 18. If such data is inadvertently collected, it will be deleted upon discovery.
USE OF INFORMATION
Your Personal Information is used to:
- Process and fulfil orders
- Provide customer support
- Communicate order updates, service notifications, and important information
- Improve our products, services, and user experience
- Send promotional communications (only if you opt-in)
- Comply with legal obligations
We may analyse aggregated, non-identifiable data for business intelligence, performance monitoring, and service improvement.
COOKIES & AUTOMATED DATA
We use cookies and similar technologies to enhance your browsing experience, remember preferences, analyse site traffic, and improve functionality.
You may control cookies through your browser settings. Disabling cookies may affect certain Website features.
DISCLOSURE OF INFORMATION
We may share Personal Information with:
- Logistics and delivery partners
- Payment gateway providers
- Technology and analytics service providers
- Legal or regulatory authorities when required by law
We do not sell or rent your Personal Information to third parties for marketing purposes without your explicit consent.
In the event of a merger, acquisition, or business restructuring, user data may be transferred to the new entity, subject to applicable laws.
DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information against unauthorized access, loss, or misuse.
All payment transactions are processed through secure, encrypted gateways. However, no method of online transmission is completely secure, and we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials.
DATA STORAGE & RETENTION
Your data is stored on secure servers located in India. We retain Personal Information only as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
Even after deletion, certain data may remain in backup systems for legal, audit, or regulatory compliance.
YOUR RIGHTS
You have the right to:
- Access, review, and correct your Personal Information
- Withdraw consent for non-essential communications
- Request deletion of your data (subject to legal obligations)
Requests can be made by contacting us using the details provided below. Identity verification may be required.
THIRD-PARTY LINKS
Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Users are encouraged to review third-party privacy policies before sharing information.
SEVERABILITY
If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall continue to remain in full force and effect.
CONTACT US
For any queries, requests, or concerns regarding this Privacy Policy, please contact us at:
Email: paggnation@gmail.com
Phone: +91 73700 00088 | +91 78900 00088
GRIEVANCE OFFICER
In accordance with applicable laws, the details of our Grievance Officer are as follows:
Name: Neelansh Singh
Designation: Founder – Pagg Nation
Company: Turnhill Ventures Private Limited
Address: SCO-15 (FF), MCC Avenue, Aerocity, Mohali
Email: paggnation@gmail.com
Business Hours: Monday to Friday, 11:00 AM – 6:00 PM IST
Thank you for trusting Pagg Nation.
Wearing Identity. Living Legacy.
